Who We Are:
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
The Role and What You’ll Do:
We are seeking a highly experienced and qualified Sr. Cluster Technology Manager, for the city venue clusters in Milan - Verona, Italy, with extensive experience in managing technology for large-scale events. The on-site technology management team will play a crucial role in the successful execution of the Official Hospitality Program for the 2026 Olympic and Paralympic Games in Milano-Cortina, Italy. This role will be responsible for managing, supervising, and coordinating all activities of the Onsite Technology Functional Area. This includes managing personnel to design, configure, and implement hardware and software systems, in addition to the deployment and collection of computer hardware/software operating systems. This position reports to the Director of On-site Technology Management
- Recruit and manage multiple Venue Technology Managers across a cluster of venues.
- Work with the Venue Technology Managers in the overall planning, design, delivery, implementation, testing, operation, decommissioning and reinstatement of all technology services and solutions required at their assigned competition or non-competition venue(s).
- Contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by Technology are incorporated into the planning and execution of the technology needs for our Hospitality Production Teams.
- Develop the overall strategy for venue operations technology (access control, production, audio/visual and network infrastructure) to deliver an amazing experience for our guests.
- Develop effective working relationships with incumbent venue teams and functional areas, general managers, technology managers and other key venue stakeholders at the organizing committee and On Location.
- Collaborate with Technology partners & suppliers, other functional areas, and incumbent venue teams to maintain a detailed installation schedule for their assigned venue(s), identifying priorities and ensuring that they are understood by all stakeholders.
- Participate in shifts at the Technology Command Center (TCC) during Load-in, Load-out, and Games time.
- Be the principal owner of all the technology needs for your Venue Cluster before, during, and after Games time.
- Provide regular reports to senior management on the status of technology at your venues for the duration of the project.
- Provide support to other functional areas within your cluster.
- Performs other duties as assigned.
You have these:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- Minimum of 4 years of management experience in on-site/field technology support and project management, preferably in the ticket and hospitality industry in relation to major sporting events.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication skills, with the ability to communicate complex technology concepts to both technical and non-technical teams.
- End-to-end understanding of how an integrated set of technologies deliver a smooth and efficient venue experience for both guests and staff.
- Demonstrated success delivering complex, mission-critical technology programs and managing operations through 3rd party vendors and large organizations.
- Sound understanding of IT and/or telecommunications, including Wi-Fi, network cabling and troubleshooting.
- Experience of delivering production IT services within a high availability environment for successful delivery of SLA/OLAs.
- Experience of managing third-party suppliers in a multi-vendor environment.
- Proficient in desktop and mobile OS systems such as Windows, Mac OS, Android, iOS, and Linux, including MS Office 365.
- Ability to work in a fast-paced, deadline-driven environment within a high-profile international project.
- Fluency in verbal and written English is required, Italian is preferred.
- Experience working in a technology role in previous medium to large scale events such as World Cups, and/or Commonwealth, Euros, and Olympic Games.
We’d love if you also have these:
- Experience working in the ticketing, travel or hospitality industry is preferred, but not mandatory.
- Experience in Audio/Visual systems, configuration, and troubleshooting is preferred, but not mandatory.
Location: This position is based in Milan, Italy
How we work:
Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
