About Company:
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Impact XM is a global leader in event and experiential marketing. We are seeking a Senior Account Manager (Pharmaceutical) join our team supporting Healthcare focused clients. The Senior Account Managerwill be responsible for leading and supporting key pharmacuetical accounts as defined by the business and the performance against key KPI’s and financial targets.
This is a role for someone who’s equal parts strategist, relationship builder, and project execution pro. If you love leading complex programs, mentoring up-and-coming talent, and delivering results that make clients say “wow,” keep reading.
What You’ll Be Doing
Client & Relationship Management
- Be the primary contact and trusted advisor for some of our biggest clients (think $500K+ annual revenue).
- Build rock-solid relationships with key stakeholders, earning their trust by consistently delivering results.
- Develop retention strategies and identify growth opportunities within existing accounts.
- Own client onboarding, strategic business reviews, and all the little (but important) moments in between.
- Partner with our Sales and Account Directors on RFPs, proposals, and new business pitches.
Project Leadership & Execution
- Oversee full lifecycle management of complex experiential projects—from big-picture planning to boots-on-the-ground execution.
- Lead internal teams, timelines, and deliverables while keeping everyone focused and aligned.
- Coordinate with Estimating, Field Services, and Fulfillment teams to make sure nothing falls through the cracks.
- Navigate show rules, regulations, and logistics like a pro, ensuring flawless execution every time.
Financial Oversight
- Own your budgets and keep projects profitable (40%+ gross margin is the goal).
- Estimate repeat business confidently and work closely with our Global Estimating team on new, large-scale activations.
- Keep everything clean and accurate in our internal systems—from initial quoting to final invoicing.
- Partner with Finance to ensure timely billing and resolve any outstanding issues.
Leadership & Mentorship
- Share your expertise by coaching Account Managers and Coordinators—you’re someone they can look up to.
- Help build individual development plans and foster a team culture that’s positive, proactive, and always learning.
- Collaborate cross-functionally to promote best practices and keep performance high across the board.
- Contribute to recruiting and onboarding new team members as our team continues to grow.
What You Bring to the Table
- A Bachelor’s degree (Marketing, Business, Communications, or related field).
- 2–5+ years of experience managing large, complex accounts in experiential marketing—agency experience is a big plus.
- Deep experience in pharmaceutical marketing—you understand the regulatory landscape and what it takes to execute successfully.
- A knack for managing multiple projects at once without dropping the ball.
- Polished communication skills—you’re confident in the boardroom and clear in your documentation.
- Tech-savvy with Microsoft Office and project management systems.
You’ll Thrive Here If You Are…
- Client-obsessed: You build long-term relationships, not just transactions.
- A natural leader: You love mentoring others and watching them grow.
- Calm under pressure: You keep projects moving even when things get hectic.
- Solution-oriented: You don’t see problems—you see opportunities to shine.
- A team player: Collaboration fuels your success, and you know how to rally a group toward a common goal.
- Hungry for growth: You’re excited to push boundaries and take on new challenges.
Bonus Points If You Have…
- Global program experience or digital/virtual marketing know-how.
- Experience creating and delivering data-driven client case studies.
- Entrepreneurial mindset with a passion for creative problem-solving.
Why Join Us?
At Impact XM, we don’t just produce events—we create unforgettable experiences that connect people, spark conversations, and build brands. You’ll be part of a team that’s collaborative, innovative, and truly passionate about what we do. If you're ready to elevate your career and lead work that makes a real impact, we’d love to hear from you.
Our Company
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Impact XM Benefits
Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry!
