Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
THE ROLE
The Coordinator, Product Support Specialist is primarily responsible for supporting the On Location Olympic and Paralympic proprietary inventory management system(s) and 3rd party tools, acting as the first line of defense regarding system support, UAT and maintenance. Working closely with product teams and internal stakeholders, the coordinator ensures product data is accurately entered, updated, and maintained to support sales, inventory management, and operational needs. This role plays a key part in ensuring smooth and timely product execution across systems.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Primary Responsibilities
- Act as the first line of defense and provide resolution of issues raised by product teams and other functional areas related to processes, inefficiencies, technologies, and systems.
- Maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory and content management system(s) and 3rd party tools.
- Support in system UAT (user acceptance testing) to ensure enhancements meet business expectations and are functionally properly
- Maintain and process support queue enquiries; resolving minor tickets and escalating to tech teams as needed.
- Process routine product changes based on requests from development and operations teams, ensuring timely updates in all relevant systems.
- Liaise and collaborate with product and technology teams to build and maintain inventory, products, content, bookings, and portals in systems.
- Support in project management by maintaining and enhancing Airtable bases and forms.
- Track and report product data inconsistencies, coordinating with team members to ensure corrections are made efficiently.
- Identify, understand, and remove systematic roadblocks for product and other functional areas.
- Execute all other duties assigned by the team or leadership.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Travel
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities
Bachelor’s degree in project management, Technology, Business Operations or a related field, or equivalent experience preferred.
Preferred Education and/or Experience, Knowledge, Skills, and Abilities
- Experience with multiple technologies and proprietary system development related to point-of-sale solutions and inventory management.
- Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
- Excellent time-management, organizational skills.
- Excellent situational analysis and decision-making skills.
- Experience in project management and/or business operations
- Experience working with multiple technology and software platforms, including but not limited to Salesforce, Jira, Airtable, and other digital collaboration systems.
CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
- Exceed all service expectations with our customers, our partners, and each other.
- Create value by enriching people's lives.
- Do the right thing and bring others along with us — always.
- Propel the power of diversity, in thought, team and experience.
- Partner to generate win-win solutions.
- Ignite and empower our team's entrepreneurial spirit.
- Exude respect and gratitude — treat others as you would want to be treated.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
- Partner to generate win-win solutions.
- Ignite and empower our team's entrepreneurial spirit.
- Exude respect and gratitude — treat others as you would want to be treated.
