PRINCIPLE RESPONSIBILITIES AND DUTIES:
- Provide strategic council to both clients and internal assets around user experience
- Lead and provide oversight on the execution of technology enabled projects; i.e. websites, touch and interactive experiences, marketing automation, etc.
- Assist in project planning and estimation processes
- Support the Sr. UX and UX architects on their projects
Ability to think strategically about business needs while always looking for new opportunities to solve business problems and advocate for data-driven solutions and best practices
- Partner with project managers to manage technical vendors and ensure our aesthetic and functional user experiences are executed fully and within the parameters of the scope
- Function as the UX/UI lead on web specific projects, working closely with creative partners to bring the product to life, and serving as subject and project expert for both account and client
- Work closely with the experience team to create and deploy omnichannel strategies
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- 7+ years (strategy, design background in digital agency preferred)
- Design skills in Figma and XD, Basic understanding of HTML and CSS, QA, content strategy
- Excellent at Organizing and Presenting Complex Information, Strong Communicator to both Colleagues and Clients, Microsoft Office, How to use a Mac
- Have owned and led web projects on numerous occasions. Must have experience and be comfortable with leading a website project from research to release
- Familiarity with digital ecosystems, channels, content and best practices. Comfortable with doing research and analytics
- Create and present UX/UI deliverables/strategy internally and externally
- Strong UX/UI research skills, advanced understanding in accessibility requirements (WCAG 2.0), usability heuristics and design principles
- Good presentation skills
- High aptitude for systems thinking
- Basic understanding of CRM best practices
- Experienced in crafting responsive website experiences
- Basic understanding of omnichannel strategies and processes
#LI-Hybrid
